The nut holding the return starter spring was apparently barely threaded.
it came loose and the fly wheel mangled the spring and sent the nut to
somewhere in the field.
It took six days to get another starter. I replaced it but the machine would
not start. I jumped the starter . It ran, it mowed but will not start from the
switch like it should. Bypassing all the safety switches is not a good way
to operate the mower. I looked at twenty or thirty different sites trying to
find the wiring diagram so I would know exactly what is not working properly.
I was referred to a site called 'Just Answer" after wasting a few minutes being asked If I had gasoline in the tank, and did I have the safety brakes extended and other simple , " dunderhead" questions the tech wanted
five bucks to send me the diagram.
If I attempt to fix my mower, I am fifty miles from the nearest dealer,
and screw it up it is my responsibility. I think it is your responsibility as the manufacturer to provide accurate and detailed information for your products. It is like pulling chicken teeth to find what I need.
Why not have a simple web page that contains the info.
Some body made the wiring harness. I know the info is out there somewhere. It is a Kohler motor. I wanted to buy American. Your people are obviously smart. Make it easy to help those of us who buy your products . Things break, things wear out, we all understand that. It simply does not have to be such a problem to fix any thing wrong. If we get in over our heads, we then will be forced to see a dealer and pay his $60.00 an hour service charge. You have a pretty good machine why let a simple problem adversely effect your reputation.?
Reason of review: Poor customer service.
Monetary Loss: $5000.
It works well in heavy grass and a seven acre lawn.